Our take
The end of banking as we know it:
Brett King on AI, agents and the collapse of legacy thinking
In T8’s exclusive interview with world-leading futurist Brett King, we explore how AI’s emerging agency is dismantling legacy thinking across financial services, from the collapse of product-centric banking, to the rise of autonomous agents, to a future where utility, not institutions, becomes the centre of gravity.
4 December 2025
One from the heart:
Walking the walk
Staying hands-on as a design leader is the combination of a mindset and a practical skill that maintains creativity, quality and a connection to the delivery of designs. Despite there being a timeless nature of the core design principles, changes in tools and methods are a norm. We look at the value in remaining hands-on and leading from example.
6 November 2025
Brand Symbiosis in financial services: Why banks must connect the brand dots
Bank branches were once brand theatres, designed to leave a lasting impression. Today, apps have replaced them, but too often they’re treated as mere utilities. In reality, every daily interaction is a chance to build connection. What matters isn’t just the next feature - it’s how customers feel. That’s where T8’s Brand Symbiosis™ comes in: making digital banking more human.
3 October 2025
The battleground for brand supremacy is in service design
Brands spend billions driving traffic to digital funnels, but too often value is lost at the point of experience. Is service design - the true moment where promises meet reality - finally being recognised as the battleground where futures are won or lost?
29 September 2025